Education Powerhouse Quantifies User Happiness

Teach For All is a growing network of over 30 independent partner organizations with a shared vision of expanded educational opportunity in their countries. Each partner recruits and develops diverse leaders to commit two years to teach in their nations’ high-need classrooms and to work throughout their lives to increase opportunity for children. Teach For All works to accelerate partners’ progress and increase their impact through direct support, facilitating connections, accessing global resources, and leadership development.

The Goal

To create an efficient and intuitive global knowledge portal based on partner suggestions and feedback gathered from partner organization staff and Teach For All staff through the Loop¹¹ remote usability testing platform.

The Brief

After developing a beta version of its new knowledge portal, Teach For All implemented a usability test created through Loop¹¹ to gauge user experience on the newly launched site. Participants were asked to engage with the portal by completing a list of defined tasks.

The Action

With the success of over 30 global organizations in mind, Teach For All used remote usability testing to assess whether or not participants found the updated portal to be:

• User friendly
• Easy to navigate
• Interactive

Observations

Loop¹¹ enabled Teach For All to launch its user experience test to Teach For All and partner organization staff members around the world in such countries as Austria, Peru, Mexico and the USA. Participants were chosen for their ability to provide insight into the learnability, intuitiveness and efficiency of the new website.

The result was a diverse collection of observation data, allowing Teach For All to:

• Quickly assess overall site performance
• Quantify task performance rates
• See personal and constructive participant feedback on site usability

The flexibility and efficiency of Loop¹¹‘s testing platform helped Teach For All gain valuable insights into how users interacted with new site features, the desirability of internal application functionality and what content was most engaging.

Conclusion

With Loop¹¹ remote usability testing, Teach For All quickly and effectively gained user experience insight from a global network of users. By measuring task completion rates, quantifying user experience and leveraging a global audience, Teach For All gained perspective on users that might otherwise have remained hidden.

This efficient, quantitative approach to user experience testing yielded a rich variety of user experience insights that enabled critical website and user experience optimizations.

Looking to Study Your User Happiness?

Loop¹¹ helps you (and your users) get the most out of your digital assets. Simple and efficient, Loop¹¹ provides real-time insight into user experience and website functionality without breaking the bank. Try Loop¹¹ for free and experience for yourself the power of remote usability testing.